Returns & refunds.

30-day return window

Unused and unopened products in their original condition may be requested for return within 30 days after delivery.

Personal-care products

For hygiene and product-integrity reasons, opened or used personal-care products are not returnable unless the item arrived damaged, defective, or materially different from the order.

Start a return

Submit the BARBOR support form with the order number and reason for the request. Do not send a return before receiving return instructions. Customers are responsible for return shipping unless BARBOR sent the wrong item or confirms a defect or shipping damage.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and reviewed. Original shipping charges are not refundable unless the return results from a BARBOR fulfillment error.

Effective September 15, 2026.